Comments on: Support Desk Basics: Only Customers Can Close Tickets http://raisedbyturtles.org/first-law-support-tickets/ None of the News that's Fit to Print Wed, 08 Sep 2010 20:32:28 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: craig http://raisedbyturtles.org/first-law-support-tickets/comment-page-1/#comment-1495 craig Tue, 23 Feb 2010 17:13:09 +0000 http://raisedbyturtles.org/?p=129#comment-1495 ... here we 'resolve' tickets; but only close on customer approval. One has to balance the issue that often ( 30% maybe) a customer will cease communicating when an issue has been resolved. So after a period of time we 'resolve' the ticket and the customer gets an email saying that it has been resolved but can be un-resolved at any time etc. etc. … here we ‘resolve’ tickets; but only close on customer approval. One has to balance the issue that often ( 30% maybe) a customer will cease communicating when an issue has been resolved. So after a period of time we ‘resolve’ the ticket and the customer gets an email saying that it has been resolved but can be un-resolved at any time etc. etc.

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