The Reset Button.What’s Yours?

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I’ve been thinking a lot lately about the reset button. Most computer problems can be solved by rebooting. Our heater was malfunctioning and until the repairman could get there, I could keep it going by hitting the reset button. I started thinking about forest fires. We used to think fire was bad, but now that […]

Uniformity, creativity and the employee handbook

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George Hartzog, the greatest leader of National Park Service understood that creativity can be crushed in the name of “standards.” He killed the employee handbooks and set his people free.