Support Desk Basics: Only Customers Can Close Tickets
Monday, February 16th, 2009 at
8:00 pm
Comments (2)
Every once in a while I file a support issue with some service I use. The customer service rep confidently replies with an answer. The last one, at a place I won’t name, suggested that I clear my browser cache. Of course, I had done that, multiple times on multiple browsers. That’s fine though. That [...]
How I *want* to be treated -»