The Last-Straw Ratchet

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Camel pulling overloaded cart

When companies create bad conditions for good employees, they fall into a last-straw ratchet. What is a last-straw ratchet? Let’s say your caravan is made up of sick, weak camels. If you add straws until you finally break a camel’s back, you can replace the sick, weak camel with a vigorous, strong camel. You ratchet […]

Uniformity, creativity and the employee handbook

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George Hartzog, the greatest leader of National Park Service understood that creativity can be crushed in the name of “standards.” He killed the employee handbooks and set his people free.