The Last-Straw Ratchet

Camel pulling overloaded cart

When companies create bad conditions for good employees, they fall into a last-straw ratchet. What is a last-straw ratchet? Let’s say your caravan is made up of sick, weak camels. If you add straws until you finally break a camel’s back, you can replace the sick, weak camel with a vigorous, strong camel. You ratchet […]

Uniformity, creativity and the employee handbook


George Hartzog, the greatest leader of National Park Service understood that creativity can be crushed in the name of “standards.” He killed the employee handbooks and set his people free.