You Can Always Yell Later

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My mom taught me as a child, it’s really hard to unyell once you’ve yelled. If you want to get what you want, start soft. You can always yell once that fails, but you once you’ve yelled, it’s too late for the soft approach.

Reciprocation (Weapons of Influence, part 1 of 3)

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Robert Cialdini’s book Influence discusses several “Weapons of Inflence”. This first part examines the power of reciprocation — our need to give back to someone who has given something to us — and how this is used to influence us every day in our buying decisions and in other areas. Parts 2 and 3 will look at social proof and comment and consistency.

The Magic Word to Get What You Want

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We all know one “magic word”. Please works well, but there’s another word that you must know if you want to get your way and must recognize if you want to be less susceptible to manipulation.