The Last-Straw Ratchet

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Camel pulling overloaded cart

We have good camels in our caravan. Maybe not great, but good. But then we pile on too much, so the good camels leave and get replaced by slightly worse camels and we ratchet down, because too many camel drivers think their job is to make the camels adjust to the load, when usually their job is to adjust the load to the camels.

Farmers and Miners

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A farmer works the land for generations and, if careful, the land is worth more with each passing year. A miner extracts what he can from the land and, when done, it’s worthless. Most business people are either farmers or miners and we need both. The problem is miners who mistake themselves for farmers.

Uniformity, creativity and the employee handbook

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George Hartzog, the greatest leader of National Park Service understood that creativity can be crushed in the name of “standards.” He killed the employee handbooks and set his people free.