We have good camels in our caravan. Maybe not great, but good. But then we pile on too much, so the good camels leave and get replaced by slightly worse camels and we ratchet down, because too many camel drivers think their job is to make the camels adjust to the load, when usually their job is to adjust the load to the camels.
A farmer works the land for generations and, if careful, the land is worth more with each passing year. A miner extracts what he can from the land and, when done, it’s worthless. Most business people are either farmers or miners and we need both. The problem is miners who mistake themselves for farmers.
George Hartzog, the greatest leader of National Park Service understood that creativity can be crushed in the name of “standards.” He killed the employee handbooks and set his people free.
The 212:The Extra Degree metaphor is fundamentally broken in both its inspiration and its application. Excellence is typically not a state change achieved by just a bit more, but rather, something else entirely.